Best Free CRM Software: Top 9 Picks for 2020

Abhik Shome

Founder and Editor-in-chief
The Starting Idea

This is a curated list of best free CRM software for 2020.

Having a good CRM Software is a must-have for modern businesses, and for a good reason. A business that manages its customers well and treats them with special care can never fail.

But in a world where Customer Relationship Management is seen with such high regard, these CRM tools come at a premium cost.

Well, not anymore.

Our team has put together 9 free CRM tools that will take care of all your customer needs without burning a hole in your pocket.

Take advantage of this awesome list!

To help you better, we have categorized the CRM software into different sections.

Use the table of contents below to jump straight to the section that is most relevant to your needs.

Here you go:

  • Free Live Chat Tools
  • Free CRM Software
  • Free Knowledge Base Apps

Free Live Chat Tools

1. Zoho

A free live chat tool from software giant Zoho.

A tool similar to Zoho from yet another customer experience giant.

A free tool that helps you connect with your customers and monitor their experience on your website, phone, Viber, email and Telegram.

Free CRM Software

A completely free CRM software from the industry leader in CRM.

Try their free forever startup plan to get you started in the world of CRM.

Manage and keep track of your sales and marketing in 1 platform using this free tool. Free for first 10 users.

This is a big one. Manage your CRM, internal communication, customer support, and projects, all at one place. Free for 12 users.

Free Knowledge Base Apps

8. OpenKM

A free knowledge base app which will enable your customers with self-help capabilities and solve their problems effectively.

Set up an SMTP server in minutes and achieve deep personalization with this tool.

Abhik Shome

Abhik helps entrepreneurs shorten their path to online growth with conversion marketing. He is a leading conversion marketing expert and online marketing thought leader. As CEO of Brand Bridge Solutions, an online marketing agency, Abhik's content has been featured in mainstream media outlets like Inc Magazine, Business Insider, Inc ASEAN, YourStory, and Influencive among others. Abhik is the Founder of The Starting Idea, a business growth magazine focused on giving fast-paced actionable marketing strategies to the modern day entrepreneur. He is also the founder of Product Know, an exclusive library of business software and resources. He has recently authored the book The Growth Toolbox covering 210+ tools to grow every aspect of a modern day business. Get it for FREE here. His blogs and articles have been shared and appreciated by top industry experts including Larry Kim, Founder of Wordstream & Mobile Monkey.

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