This is the ultimate guide to SaaS Customer Retention strategies. In this guide, you will find 11 clever strategies to retain customers and reduce churn.

As competition in the tech world intensifies, SaaS customer retention has become the metric of envy. It is not enough to have a product that customers enjoy. You also need to make sure that you keep them happy and engaged throughout the customer journey.

Even if your product has a high initial conversion rate but if you don’t have a strategy to retain those customers, your revenue will eventually dwindle. To succeed, companies need to develop a customer retention strategy that is agile and effective.

Let us understand it better with some deeper insights.

According to data, it is up to 25 times cheaper to retain an existing customer than acquire a new one.

Also, just retaining 5% of your customers can amount to up to 95% of the revenue.

These are significant numbers and highlight the importance of SaaS customer retention.

So how can SaaS companies optimize for customer retention?

The challenge is that customer retention is not easy. It needs tactical thinking and a deep understanding of your customers’ needs.

It is worth all the effort as it can lead to a long-term, profitable relationship and increased revenue opportunities.

Based on that, I have compiled 11 game-changing SaaS customer retention strategies that you can apply today to reduce churn. Though these tips can be used for other industries, they are best applicable for SaaS customer retention efforts.

Swipe them and see your MRR grow.

1. Offer discounts/promotions with an element of surprise

A smart strategy for increasing retention is to have a built-in element of surprise in your product value.

What kind of surprises can you offer your customers? You can select something of value to your customers and relevant to your product.

Here are a few examples:
1. Extra pro-level features
2. Extension of usage limits
3. A free month of service

You get the drift. Offer something of value that incentivizes customers to continue their subscription to redeem it.

Pro tip: Organize monthly competitions where you reward customers with the best use cases related to your product. This creates a gamified experience leading to higher retention while also giving you valuable case studies that you can use to market your SaaS product.

2. Optimize the customer experience

When you are in the SaaS business, you are not just selling the tech but also the experience.

No one likes a product that feels jarring and has a tacky customer experience. To fix this, review your product functionality, usability, speed, customer support, and other elements that come in the way of using your product.

You can narrow down the problems by launching a customer experience survey. You can ask your customers specific open-ended questions about their experience while using your product. You can incentivize the survey responses by offering them a free month of service or extended storage.

Once you get the replies, you can study and analyze the fault lines in your customer experience and work out a focused approach toward fixing them.

3. The bonus follow up

Customer support moves the needle in terms of customer retention. But I am not talking about the generic customer support that any AI chatbot can do. Instead, I am talking about going the extra mile with personalized bonus follow-ups with your customer.

A bonus follow-up can be set anywhere between 3 days to a week after the initial query. Customer support can send a message inquiring if the customer was able to solve the problem.

You can add some value to the message by sending some more resources or a personalized video message where you discuss the solutions in more detail.

Very few companies are doing this, and guess what – Your customers will love it and keep coming back for the experience.

4. Smart Onboarding with gamification

Use gamification tactics to engage and motivate users in the onboarding process. It helps make the onboarding process enjoyable rather than something tedious.

When users sign up for your product, you can provide them with the option to choose a profile avatar to create an element of personalization. Next, use progress bars to indicate how close they are to completing the tasks required for unlocking the next level in your product. Finally, provide a checklist of these tasks so that users know what needs to be done and don’t feel overwhelmed when signing up for your product.

You can also double down on gamification by giving badges and ranks to users for completing certain milestones. You can spice it up further by offering extended limits and features for those who finish certain milestones.

5. Sending a benefit + progress report

Your app features may not communicate your value as much as the actual results. You can apply an interesting retention hack by sending progress reports to your users. The report lists the user activities and the results achieved from them.

For example, if it is proposal-based software, you can list the money earned from all the successful proposals. If it is a text editing software, you can list the number of errors corrected (similar to what Grammarly does).

Doing so communicates the tangible real-world value of the app and makes customers continue to use the service.

6. Publishing research-rich white papers and content pieces

A SaaS business should continuously produce high-value content pieces rich with insights and actionable data. These content pieces should primarily aim at solving your customer’s pain points definitively, with lots of actionable growth strategies.

When you commit to such an ongoing content strategy, you show your users that you’ll always be there for them. You help them overcome their challenges by providing valuable content. Your users will become loyal to you and stick with your product.

7. Relatable case studies

Talking about product features is one thing, but sharing actual case studies of how your product helped different customer archetypes is at another level altogether.

Sharing relatable case studies that directly pertain to product use cases can have a powerful effect on customer retention. This way, customers can look beyond features and get inspired by actual use cases that have moved the needle for similar businesses. All this builds a lot of trust and tangible value around the product leading to customers sticking with the product longer.

8. Build a value-based community around your product

People come for the product but stay for the community. A good community surrounding your product creates a lot of value addition that makes customers stay with the product longer.

Customers can find other like-minded individuals and network with each other apart from sharing valuable resources and use cases.

Also, an active community changes the perception of a SaaS product from mere clicks on a screen to actual real faces who are actively using the product and talking about it. This adds a lot of trust to the product.

You can double down on your community by organizing community-exclusive webinars, tutorials, and events. This way, the membership to the community will feel like a VIP ticket for active customers who can now access additional resources due to being subscribed to the product.

9. Interview star users

Do a video or a written interview of star users who have greatly benefited from the product. Feature them on a podcast and share it via your newsletter and social channels. Showcasing 2-3 interviews per month full of user-generated tactics will lead to a results-focused narrative around your product. This positive messaging will lead to higher trust and retention.

10. Offer alternatives to cancellation

When the user is hell-bound to cancel, you can offer some last ditch creative alternatives like pausing their subscription for a month without a charge or offering a lighter version of your product as a cheaper alternative.

These finance-sensitive solutions can lead to lowering your churn dramatically.

11. Use customer retention tools.

You can use a number of customer retention tools to engage your customers and make them stick with your product.

Here are a few options you can try:

KingSumo: For organizing contests and giveaways.

Woorise: Another alternative for creating contests.

Circle: For hosting engaging communities (where people can ask questions, earn badges, etc.).

Proof: Collect,manage, and showcase reviews from various social media sources.

Endorsal: Collect and display testimonials while syncing with review platforms like Facebook, Yelp, and Google My Business.

VideoPeel: Collect and showcase video testimonials.

The Next Step

These were my top tactics for B2B SaaS customer retention. What do you think about these tactics? Any tactic that I missed? Please comment and let me know.

Feeling the itch to go pro with clever marketing strategies? Check out our FREE Growth Club newsletter.

Want to go more advanced and have a growth call with me to discuss your specific customer retention pain points? Connect with me via LinkedIn here.

This is the ultimate guide to hiring a marketing writer for your company. In this ultimate guide, we will cover everything you need to look for while scouting and hiring the best content marketing writer for your business.

In fact, if you stick till the end, you will walk away with the exact skills and characteristic traits that I leveraged as a marketing writer to rank no.1 on Google for competitive keywords like :

Startup growth hacking:

Personal branding guide:

Free Lead Generation Software:

And more.

So how did I achieve such great results with my content?

What is the secret sauce to creating web content that garners authority and gets you sales?

The answer lies in mastering the skills of a marketing writer.

But what exactly does a marketing writer do?

In this ultimate guide, we will cover the 14 essential skills and traits of an expert marketing writer.

Look for these specific 14 skills and characteristics while hiring a professional Marketing Writer for your business:

1. Proficiency in understanding and creating SEO content

Great SEO content is the key to a successful content marketing strategy. 

You can do all the technical optimization you need for your site, but without high-quality SEO content, it will be next to impossible to make it rank on search engines and get high-quality traffic.

It all goes to show that SEO content truly is the king of SERPs. Therefore it becomes crucial to create and design your content based on it.

A high-quality marketing writer will know the ins and outs of SERP friendly content that consistently ranks on Google. They will be aware of every major strategy and minor tweaks needed to make your content align with what Google sees as top-quality content, thus making it rank on the 1st page of search results.

But what exactly is SEO content?

SEO content is online content specifically constructed and designed to rank on Google and other search engines. 

In other words, SEO content is created to attract search engine traffic (traffic from sites like Google, Bing, and other search engines).

Without high-quality SEO content, you will not be able to reach the full potential of your content marketing strategy.

High-quality content instantly positions you as an authority in your niche. A well-written content piece makes site visitors spend more time on your site and thus improve its search rankings. It also makes site visitors convert into leads and customers for your business.

The consensus is clear: High-quality SEO content is a powerful strategy to scale your business. So look for a content marketing writer that will consistently create top-quality SEO content.

2. Expertise in optimizing content for keywords

 AA big step in creating high-quality marketing content is keyword research. A marketing writer must know how to optimize content for revenue-generating keywords.

Keyword research provides crucial insights into what your target audience is actually looking for on the internet. It gives you data on the words and phrases people are typing on search engines while looking for information about your industry.

According to Ahrefs, 90.63% of websites get absolutely no traffic from Google.

To make your content rank and get quality traffic, you need to do prior research on what your target audience is searching for and then create a content plan based on it.

Keyword research delivers crucial information like:

– How tough is it to rank for a given keyword?

– How much traffic will you get if you start ranking for a given keyword?

– What kind of content should you create to rank for the keyword?

Being aware of this critical data will give you the framework and direction you need for creating marketing content that brings traffic and sales.

How should a marketing writer do keyword research?

Here are 3 best keyword research tips that your marketing writer should follow to find all the top keywords in your niche:

1. List down seed keywords.

Your content writer should identify and list down your seed keywords. These are the main keywords that define the niche you operate in. 

For example, if your product is a project management SaaS, your seed keyword will be project management software or project management tool.

If still confused, your marketing writer can simply use your Google Search Console Data to get the Search Results report. It will fetch the top 1000 keywords that you are already ranking for.

2. Analyze the keywords your competitor is ranking for.

Another easy way to get all the juicy high-value keywords is by identifying the keywords your competitor is ranking for. Here’s how your marketing content creator can do this:

1) Enter your main seed keyword on Google. See the top sites that are ranking for the keyword. A rule of thumb will be to filter out any mainstream publication appearing in the top results as they will not be an accurate representation of your competitor.

2) Use a free tool like UberSuggest and enter each of the top competitor sites that are ranking for your seed keyword.

3) Go to the traffic analyzer option and click on Keywords. It will give you the list of top keywords that are bringing traffic to your competitor’s site. 

Alternatively, your content creator can use a tool like SEMRush to get this done. They simply need to go to semrush.com and enter your competitor’s domain name. Next, under keyword analytics, click on overview. It will fetch all the top traffic-generating keywords your competitor is ranking for.

Pro Content Marketing Writer keyword research tip – One can generate more keywords by analyzing other hidden competitors. Your marketing writer can do this by using a tool like Ahrefs site explorer. Here are the exact steps:

1. Simply go to the Ahrefs site explorer tool and enter your domain name. 

2. Next, go to the option called competing domains. This will fetch a whole list of competitors that are competing for the same keywords in your niche.

3. Finally, enter each of these domains on Ahrefs site explorer and go to the organic keyword option. It will fetch all the organic keywords this competitor is ranking for.

Ask your marketing writer to do the same for all the top competitors. This will give you a list of high traffic keywords to optimize your site around. 

The Ubersuggest keyword research process

Step 1: Go to UberSuggest and enter your main competitor’s domain. Next, go to the Keywords option under Traffic Analyzer.

Step 2 – See the keywords your competitor is ranking for. Choose the ones that are most relevant to your product and create content based on it.

3. Ability to create link-worthy content using the tactic of link-baiting

Getting backlinks from other sites is seen as a vote of approval by Google. In other words, a website with high-quality backlinks is well-suited to be pushed to the top rankings of Google. 

But building backlinks is hard work. The usual approach of doing manual email outreach takes a lot of time and often ends with your pitch getting rejected.

Well, not anymore. 

The best marketing writers will create link-worthy SEO content that attracts natural backlinks to your site.

This can be done by creating content that is so remarkably detailed and useful that it is cited as a source by other sites.

Here are the 4 best tips for creating link-worthy content:

1. Create data-based posts with original research.

Creating a data-based post with original research is one of the best ways to generate natural backlinks for your business site. This is because content creators often cite original research to back their claims and thus generously link to these types of articles.

A good marketing writer can start by conducting a survey on your email subscribers or do the same on social media, getting their opinion on a particular topic. Next, he can arrange their answers in the form of stats and publish it as a blog piece.

Alternatively, a marketing writer can do a roundup of the top stats on a particular topic and publish it as a blog piece.

2. Create visually-driven content.

Nobody likes to read long drawn out text that looks like academic research. People are visual by nature. Visual assets like graphs, infographics, videos, and images make the content easy to consume. Visual elements also have a higher retaining power.  

A study done by Chartbeat shows that 55% of internet users do not read articles for more than 15 seconds. Then what’s the point of writing those big long chunks of a paragraph?

The ideal rule of thumb is to create 2-3 line paragraphs and spice it up with infographics, graphs, and images based on the article. For infographics and graphs, you can use a simple tool like Canva or Visme. 

Marketing writer Pro tip – Look for marketing writers who know how to convert your content to video articles. A top-notch marketing writer will take it to the next level by adding a video based on the piece using an article-to-video tool like Rocketium or Lumen5). 

Doing so will make your content stand out from the crowd and increase the session time of users who prefer the visual mode of consumption. This kind of visual content is a natural contender for getting organic backlinks.

3. Create results-based case studies.

Creating case studies from your results is a powerful way to add credibility and proof for your product or service. 

Case studies based on some new technique or strategy that is driving great results for your brand can instantly position you as an authority. This kind of content is a prime contender for attracting natural backlinks.

Brian Dean’s skyscraper technique or Doug Cunnington’s keyword golden ratio are two great examples of case studies that stand out in the industry for their originality and consistency in delivering results. This kind of content has a great word of mouth potential and can generate a ton of backlinks for your site.

An experienced marketing writer knows how to convert results into case studies and present them as a helpful article to nurture quality customers for your business. 

4. Knowledge about the ideal length of content to make it rank on Google

The question that has haunted every beginner SEO since the dawn of Google: How long should my content be to make it rank on Google?

Answer: Go big or go home.

A good marketing writer knows the value of long-form content and will create content for your business based on the principle of creating landmark pieces of content that stand out in the industry.

This is because long-form content is the single most powerful way to make your SEO content work for you and propel you to top rankings.

Long-form content covers a topic in a comprehensive and detailed way, covering more aspects and angles on a given subject than other websites.

This makes the content powerful and authoritative by its sheer depth on the matter.

Why long-form content?

1. Long-form content ranks better.

Back in 2012, SerpIQ did a decisive case study involving 20k keywords and concluded that the average content length of the top 10 results was over 2000 words long. The no.1 spot had an average length of 2416 words, while the 10th spot had an average word count of 2032 words. The conclusion was clear. Long-form content ranks higher on Google.

But why so? Why does long-form content rank better on Google? 

Let me explain.

Long-form content covers all the queries of a user, giving them all the answers they need to know about a given topic in one place. This way, they do not need to go away and check another site to close their knowledge gap. They are getting all the information they need from your site. 

This increases the average session time of a user and reduces the overall bounce rate. This propels your site to higher rankings on search engines.

2. Long-form content converts better and gets you leads.

Long-form SEO content gets you higher conversions. 

It provides transformation for a user, moving them from point A of the problem to point B of the solution, all within the scope of the content piece. 

Since you are successfully solving their pain points, it instantly elevates your credibility and authority in the minds of your target audience. This improves the chances of them becoming a lead or customer.

3. Long-form content gets more backlinks.

Long-form content packs a wealth of information within itself, thus making it stand out with its value and potential.

Since the value attached to this kind of content is extremely high, it becomes a natural contender to attract quality backlinks from sites looking to link high-quality sources to their content.

A good marketing writer or B2B writer will know how to create engaging long-form content that drives value to the reader and thus help it rank on top of Google.

5. Usage of advanced SEO copywriting techniques to convert site visitors into leads and sales

A professional marketing copywriter will know how to create content that converts your website visitor into a business lead for your company.

They should be able to create SEO-optimized content pieces that are filled with Cialdini-styled persuasive triggers. This will lead to your content bringing high-quality search traffic and then converting this traffic into leads and repeat customers for your business.

6. Best Marketing Writers are able to detect profitable but unseen opportunities in your niche.

A good marketing writer will possess the technical know-how to find content opportunities with high traffic and low competition.

They will be able to spot low-competition topics that can generate high revenue-generating traffic to your site.

7. Ability to nurture leads from different stages of buyer awareness

A top-quality marketing writer will know the nuances of creating content that targets different stages of buyer awareness. They will be able to create content that accurately caters to audience sets. They will specifically create content for the following audience groups:

A) Problem aware – Prospects are aware of the problem but not aware of a solution to the problem.

B) Solution aware – Prospects are aware of solutions for the problem but not aware of your product as a possible solution.

C) Product aware – Prospects are aware of your product as a possible solution to the problem but not completely sure to buy from you.

D) Most aware – Prospects are aware of your product and are waiting for a deal from you to press the trigger.

The best content marketing writers will create content catering to each of the awareness groups and nurture them to become repeat customers for your business.

8. Ability to lower your site’s bounce rate

An experienced marketing writer will know how to create content that influences and persuades your site visitor to stay on your site and read more.

This kind of high-quality business writer will know the triggers to captivate your audience and appeal to their inner needs with the content they create for your site.

This will lower the bounce rate of your site and propel you to top rankings on Google.

9. A top-quality marketing content writer will ask you questions.

The sign of an elite marketing writer is in their ability to ask probing questions. A high-quality content marketing writer will come with a set of questionnaires that help them understand your industry, competition, the USP of your product, and its advantages over the competition.

In our SEO content creation service, we ask our clients to fill a deep dive questionnaire that helps us identify the nuances of our client’s product and industry.

10. Proficiency in converting your content into captivating stories that sell

A top marketing writer will be able to connect your product with the needs and aspirations of your target audience.

They will be able to package your content in the form of attention-grabbing stories that pique the interest of your prospective customers.

11. Expertise in writing scroll-stopping headlines that people are compelled to click on

In the world of multiple social media channels and a 15-second attention span, you need something really click-worthy to make your audience stop scrolling and pay attention to you.

A good marketing writer will know how to create headlines with multiple curiosity triggers that your audience feels compelled to click on.

Look for content marketing writers that write headlines that open a loop of curiosity that one feels compelled to close.

Example of such headlines are as follows:

15 productivity tips that will make you dominate your goals within 30 days

I have 8 growth hacks that will double your revenue in 30 days. Do you have 2 minutes?

How to use your industry leader’s marketing budget for your own business success.

(The last one is something we actually used for our magazine).

These kinds of headlines instantly grab attention and open a loop of curiosity that your audience is compelled to close by clicking on the article link.

12. Ability to format your content for featured snippets

A good SEO content writer will know how to use the heading tags to furnish your content for the featured snippet position.

The featured snippets position is the desirable rank zero position that makes your content rank above the usual no.1 ranking article while producing a snippet of the piece on the search engine itself.

13. Prowess in enabling the transformation of the reader

 A great marketing writer will create content that solves the pain points of your target audience.

They will create content that moves the audience from point A of problem and pain to point B of the solution, all within the span of the content piece.

A good marketing writer will cut out the fluff and give actual valuable advice in the form of steps and strategies that actually move the needle of transformation for your target audience.

13. Sole focus on white hat SEO techniques

This is an often underrated quality that actually can give your business huge benefits in the long run. Always look for quality content marketing writers that solely focus on white hat strategies and play the long game in increasing your domain authority.

There are a lot of sly tactics out there that can make you rank in the short term but can do irreparable damage to your website and business in the long run. Avoid such tactics by hiring a proven content marketing writer that solely focuses on white hat techniques like long-form content and consistent value-focused writing.

14. Ability to check your content for advanced grammar and syntax errors

Top-quality grammar and proofreading skills are a must for any writer. In the B2B world, this becomes all the more important as your content represents your product and business image.

Your entire reputation is at stake.

Hire a content marketing writer that knows how to correct advanced grammatical errors like passive voice misuse and text inconsistencies. An ideal writer will have a 95+ score on Grammarly and an equally high-score on the Flesch-Kincaid readability test.

The Next Step: Hire the best marketing writers for your business and scale your revenue growth.

 Looking to hire a professional marketing writer in 2021 that possesses all the above-mentioned advanced content marketing skills?

Work with us directly, and employ our advanced recipes and nuanced growth systems to stay 2 steps ahead of your competition at all times.

Result: A consistent barrage of top-ranking articles that increase your authority and get you a surge of high-quality organic leads and customers for your business.

 When you choose us, you are not just opting for a content writing service. You are choosing to implement some of the most advanced strategies and non-traditional content growth hacks that will scale revenue growth for your business.

We will use our 6+ years of SEO experience, ranking over 2100 keywords on Google (outranking industry heavyweights like HubSpot and Forbes) to scale your brand and outrank your competition.

When you work with us, you will get:

Deep-dive questionnaires – This is the first stage of the content growth system we will implement for your blog.

Here we will probe your niche, asking you questions about your product, its USP, top competitors, customer feedback, and other specific but critical aspects of your business. We will use this information to create SEO-optimized content pieces that generate high-quality leads for your company. This will make your brand the epicenter of all things related to your industry.

Blue Ocean Keyword Research: We will use our advanced content research recipes to uncover blue ocean keyword opportunities with high traffic and low competition. These are the juicy opportunities that no one in your industry is looking at.

Blue Ocean Content Research: We will use tools like Ahrefs, SERanking, and iSpionage to decipher the top revenue-generating content pieces of your competitors. Next, we will use this information to implement a winning content plan for your company.

Blue Ocean Competitor Analysis: We will use our competitor research tools to probe blue ocean keyword opportunities that your competition is ranking for.

Comprehensive Content Outlines: Using SEO copywriting systems, we will create content outlines that touch all the aspects of a given topic in the most comprehensive way possible.

Link-baiting tactics: We will implement nuanced link-baiting tactics so that every long-form guide we create generates links due to the sheer value of the content piece.

Conversational story-driven content: We will create conversational content pieces that appeal to the inner needs and aspirations of your target audience. We will structure the content in the form of relatable stories where your prospect can experience a personal transformation and thus form a connection with your brand.

Powerful SEO copywriting triggers: Here we will fill the content we create for you with advanced SEO copywriting triggers. We will optimize the content to make it rank on the SERPs while at the same time pepper the content with Cialdini-styled copy triggers. This will make the content bring organic buyer-intent search traffic and then convert that search traffic to leads and customers for your business.

Complete SEO optimization: We will optimize your content with our in-house SEO checklists and SOPs that have helped us rank on top of Google for more than 2100 keywords. This includes title tag optimization, meta optimization, keyword density optimization, and more.

Clickworthy headlines: As noted in our examples above, when you work with us, we will ensure that the article headlines we create open curiosity loops for the reader. This will lead to higher click-through rates and more traffic generation for your site.

Adding images with alt-tags: We will add relevant images, screenshots, and GIFs to explain the content visually. Wherever applicable, we will annotate these images and screenshots to express the point further.

We will power it all up with alt-tags to drive SEO traffic.

Explainer Videos: In our effort to create multimedia touchpoints, we will create video articles explaining the main points of the content piece. This will lead to an increase in average session time for your site.

Infographics: Our design team will create beautiful infographics to explain the crux of the article in a visual form. This will help in better retention of the information you are trying to convey. This will lead to better brand recognition.

Text-to-Speech article: We will create realistic AI-voiceovers that will convert your articles into mini audiobooks. This will again aid in better consumption of the content piece.

Grammar optimization: We will use premium grammar checking apps like Grammarly to cross-check the content we create for advanced grammar errors and passive voice misuse.

Editing: If after the questionnaire-driven writing and content outline, you still find some aspect missing, we are happy to offer 2 free rounds of content edits for up to 40% of the total article.

CTA seeding: We will use our conversion triggers recipe to cleverly seed subliminal Call-to-actions throughout your content piece, leading to higher conversions and more revenue for your business.

Organized delivery: We love deadlines. Expect timely delivery of output with clear and precise communication of information.

Want to scale your business with a surge of leads, sales, and media authority? DM me on LinkedIn here.

Your ideal customer just visited your site…

He goes through your homepage, likes what he sees, glosses over.

and then…

Then he leaves.

Congrats! You just lost a warm lead from your site who could have converted into a repeat customer.

So, what should have been done to not lose this valuable lead?

The answer: Lead Capture Forms

You need to power up your site with lead capture forms.

You can install lead capture forms (slide in pop-ups, exit intent pop-ups, welcome mats, countdown timers, inline forms, etc.) to get fleeing viewers signed up to your newsletter (from where you can nurture them to be a repeat customer).

Here’s a list of lead capture forms you can add to your site:

a) Welcome Mats

b) Exit intent Pop-ups

c) Slide in Pop-ups

d) Countdown Timers

e) Welcome Discounts

f) Inline Forms

g) Floating Bars

h) Lead Qualification Pop-ups

Some lead capture forms which usually convert great for us are slide in pop-ups and exit intent pop-ups.

Lead capture forms can be omnipresent on all your pages or be unique to your content for a specific page.

But having a lead capture form is not enough.

You need to double it down by powering it with great copy that offers something of value to your site visitors. 

A simple rule to follow for writing great copy is offering them something which solves their specific pain point and gives them instant gratification.

For example:

“How to do x (some instant solution solving a very specific pain point) in 15 minutes”

or

“How to do x (some instant solution solving a very specific pain point) without Y (something bad like expensive resources, length of time, etc.)”

Pro tip: Now let’s go all elite with this. One thing you can do to maximize your results from lead capture forms is to use countdown timers.

Have a countdown timer slide in form. The copy of the form can offer a free product/report giving an instant solution to their specific pain in exchange for them signing up for your newsletter.

The countdown timer works great for us as it instantly catches attention, adds excitement and urgency.

How to convert these leads into repeat customers?

Now that you got your lead, what should be the next step in converting them into customers for your business?

The key is to nurture your leads by demonstrating your expertise.

How to do you demonstrate your expertise?

By actually helping them solve a problem they have.

The idea is to take them from point A of pain (where they are currently at) to point B of relief from that pain (where they want to be).

You can do this in many ways. Some top ones are:

1. Give useful tips on how to get towards the solution and tying it up with your product.

2. Give detailed case studies with respect to their niche.

3. Give free trials and demos where you demonstrate in real time how you can help them.

and so on.

Next Step

Hope this lesson was a great starter kit for you in terms of getting leads for your business and convert them into repeat customers.

But how do you get these visitors to your site in the first place?

How do you convince them that you can help them?

How do you differentiate your brand from the noise in your market?

How do you automate your business growth without it sucking your time, life, and energy? (Business is about having fun and doing what you love right?)

Well, if you want solutions to all these pressing issues, then I think a consulting call with me will be the right fit for you.

Are you a business owner looking to get leads from your website?

If you answer YES, you might want to stop and pay attention to this post.

As some of you may know, apart from The Starting Idea, I have a Web Design agency called Brand Bridge Solutions.

Now over the 5+ years of me being involved in web designing, I have created some winning growth recipes for a highly converting website that gets you leads on autopilot.

I use these very strategies every day, to get leads consistently for my different websites.

Here’s a screenshot of how I used these strategies recently to get 400+ leads for The Starting Idea in just 1 month.

So, without further ado, here’s the exact strategy for making a conversion optimized website based on 5+ years of data-backed results.

STEP 1

Discovery and Research Process

1. Discovery workshop – Sit down with your team and determine your goals and compare it with your site visitor goals.

See the gap and fill it by correcting your brand language, look & feel, and functionality.

Optimize it for the end result you want to achieve.

2. Evaluate data – Evaluate your existing data, your website metrics (if applicable) with respect to the number of sign-ups you are getting currently.

To accomplish this, use tools like Google Analytics & SE Ranking/Ubersuggest to understand which of your pages are more popular and analyze the reasons why.

3. Hotjar Tool installation – Install Hotjar CRO tool. This will help in understanding what users want, and how they behave on your site.

It will give you visual data on clicks, taps, and scrolling behavior, revealing the motivation behind user actions.

Use this data to optimize your site for more Call-to-action clicks and longer sessions on your site.

After both the initial steps are done, we move on to design optimization phase.

STEP 2

Design Optimization to build a Conversion-Optimized Website

1. HSTOC Homepage – Create a homepage arranged with the HSTOC method: (Headline – Social Proof – Testimonials – Offer – CTA)

2. Blog – Create a special blog section where you host all your blog posts.

3. Create a special subscribe page – Make a special subscribe page with name and email fields to turn leads into your avid subscribers.

4. Create Lead Capture Forms – Use lead capture forms (slide in pop-ups, exit intent pop-ups, welcome mats, countdown timers, inline forms, etc.) to get fleeting viewers into your email list.

They should be omnipresent on all your webpages, so you do not miss out on capturing any lead.

5. Live Chat Installation – Use Live Chat to chat with your website visitors and convert them into leads.

Assist them by proactively chatting with them and sending them targeted messages as they browse your website.

6. Quiz Tools – Create a Buzzfeed style quiz that engages your audience, generates leads or promotes your brand.

7. Email Marketing Automation Software Integration (Newsletter set up) – Integrate your website and email address with an email marketing automation software to send timely, relevant, personalized emails for individual contacts when they take a specific action on the website.

8. Social Media Integration – Integrate social media sharing buttons to allow web visitors to share content from your site with their network on platforms such as Facebook, Twitter, and LinkedIn.

9. Viral Marketing Tool Installation – Use special “Thank You Pages” (web page a person sees when they sign up for your free lead magnet) and power it up with Viral Marketing Tools.

Here’s how it will work:

A person who sign-ups for your lead magnet will be led to a thank you page where he will be asked to share your website (or any other specific offer you want to promote) in exchange for getting a free gift (a free report/PDF/Digital Download).

This way your product/offer will go viral without spending money on expensive ads.

10. Usage of colors to trigger conversion – Use a combination of typefaces and color palettes to trigger conversion behavior. For example, make the CTA button stand out in contrast to the rest of the site.

Contact us if you want to use our 5+ years of performance data to create a conversion-oriented site for you.

11. Google Tag Manager Integration – Install Google Tag Manager, a system that allows you to manage and deploy marketing tags (snippets of code or tracking pixels) used for tracking and analytics on websites, without having to modify the code.

12. SEO optimization – Optimize the speed of the site, make it mobile friendly with user-friendly URLs.

STEP 3

Copy Optimization

1. Copy Mindset – Be ultra-specific about what people can expect when they sign up for your newsletter.

2. Lead Magnet that solves a specific problem – Create and promote lead magnets which solve a specific pain point of the customer.

3. CTA Text – Have very clear Call-to-Action text, which is driven by a clear value proposition that people can expect once they sign up.

STEP 4

Reiteration

1. A/B Testing – Compare every lead capture form and see which ones are converting better. Test headline, copy, CTA  text and images to maximize conversion. 

2. What to notice – Notice the value proposition, font styling, CTA button style/color, etc.

3. Reverse Engineer – Reverse engineer the formula of the winning forms and apply it on other areas of your site.

The Next Step

Hope by now you are getting a clear idea about how to supercharge your normal website and make it into an automated lead generating a machine that looks stunning and converts visitors into leads on a regular basis.

There are many other aspects & features that go into making a magnetic website, but it will go beyond the scope of this post.

If you need any help with it, I will be happy to offer you a free growth consultation along with the following bonuses:

1. Free Web Design Checklist for your existing/planned site
2. Free Website Audit for your existing site (or a competitors site)

Just fill in this form below and if you qualify, we will set up a Skype Call 🙂

Have you heard of the guy who invented the helicopter ejection seat?

Well, it never really took off.

Moving on from this lame joke, the point I am trying to make here is that spending precious time on building a product no one wants is simply ensuring failure for your business.

Do not be that guy.

This is the reason, why I always use Alexander Osterwalder’s Value Proposition Canvas, and YOU should too.

This business model generation tool will help ensure that your product or service is addressing an acute customer need.

Alex Osterwalder is widely known for his creation of the Business Model Canvas – a tool that allows you to map out your company’s business model and test it against other alternative models.

By using this tool, you can verify whether your product or service will be a hit with customers, before even getting it out in the market.

How to use this business model generation tool?

Firstly, start from the side of the customer and ask yourself the question,

“What job is my customer hiring my product to do?”

This will compel you to look at your product from the point of view of customer needs.

Brainstorm the pain points that they’re looking to solve and the gains they’re hoping to achieve by using your product or service.

Next, put the focus on your product.

“How does your value proposition solve the customer’s pains?”

“How does your value proposition enable and ignite your customer’s gains?”

Finally, map the two canvases side by side and evaluate your product market fit hypothesis.

Are you solving a problem that makes your product a “must have”?

If not, how can you correct the product to address better the needs of your target customers?

Doing this exercise will lead you to build a product your target customers really want.

That’s it for today. Do this exercise and tell me how it went.

Like this tool? Want to find out 8 other free business model generation tools? Click here.